Complaints

We welcome comments about our service and would be pleased to hear from you if you are not satisfied with your care.

 

How do I make a complaint?

You can complain:

  • In person
  • By telephone
  • Letter
  • Email

 

Please contact:
Helen Rees, Chief Executive Officer

Hospice of the Valleys will thoroughly investigate any complaints about its staff or services but if you are not satisfied with any aspect of how your complaint is handled you can contact:

Care and Social Services Inspectorate Wales
CSSIW South East Wales
Government Buildings, Rhydycar Business Park
Merthyr Tydfil CF48 1UZ
Tel: 0300 790 0126
www.cssiw.org.uk
cssiw.southeast@wales.gsi.gov.uk

All patients/families receive service evaluation forms,“iWantGreatCare” (within the Patient Information Packs) as a means of being able to express their views about the service provided. We would be very grateful if you would complete and return these.


Tel




Festival Drive, Ebbw Vale, Blaenau Gwent NP23 8XF T: 01495 717277 © 2016. Hospice of the Valleys is a registered charity in England and Wales (no 517724)